Standard Shipping Rates

Free shipping for orders $45.00 and above
$5.90 shipping fee for orders between $25.00 and $44.99
$8.90 shipping fee for orders between $0.00 and $24.99

Once your order has been shipped, you will receive a tracking number via email. Simply use the tracking number provided to track your parcel online for the latest delivery information. You may also choose to enter the tracking number manually at Track Your Order or 17track.

To correct or change your address, please submit a Contact Form or email support@mooekiss.us as soon as possible. If your order is still processing or just shipped, we can notify our shipping partners to update the address, though this won't show in automatic updates.

If the order has already shipped, address changes are not possible. Please contact your local postal service or carrier once the package arrives in your country for assistance with address changes or pickups.

We are aware of the rise in package theft, especially in the US. Unfortunately, Joocyee is not responsible for stolen packages.
If your package is stolen, please contact your local police department for further assistance.

Please check our Shipping Policy for details about where we can ship, including a list of estimated shipping times.
The estimated delivery time is between 5~15 business days.

According to federal and state laws, orders from Joocyee are subject to sales tax based on the shipping address. The tax amount depends on the product and the delivery location. Please note that since tax rates vary by state and city, once an order is placed, it cannot be modified.

Please kindly check your spam folder or check if the email address left was correct.

If your order has not been processed, you can cancel the order within 2 hours after completing payment, via emailing our customer service with your order number, contact info, and reasons to cancel. We will process your payment cancellation and refund within 10 business days.

Please contact our customer service with your order number and picture of received items within 7 days upon parcel arrives.

If you are not satisfied with a product purchased from https://mooekiss.us/, we will gladly accept a return within 30 days of receipt (excluding opened products).
*Please note that we do not accept exchanges.
For more details, please check Return & Refund.

If the product you received is damaged, please follow these steps:
1. Take a photo of the damaged product and the express packaging.
2. Send an email to support@mooekiss.us to contact us as soon as possible.
3. Please be patient and we will deal with it as soon as possible.

Yes, all of our products are vegan. We meticulously screen each formula to ensure it is free from animal-derived ingredients and avoid using them during product development whenever possible.

Yes, all of our products are cruelty-free. We ensure that our raw material suppliers and manufacturers do not conduct animal testing and are committed to alternative testing methods.

Our products are made in China. We maintain strict quality control and ensure that no animal testing is conducted.